FAQs

Measure the clear wall area and the furniture beneath it, then check the dimensions in the individual listing. Use paper or removable tape suitable for your wall finish to test the footprint before ordering. If the listing does not say whether the measurements include the frame, ask us first. Our artwork size guide explains how to compare a vertical painting with your sofa.

Our collection includes different kinds of artwork. Check the specific listing for the medium and whether the item is an original work, a reproduction or another type of piece. Do not assume that every canvas is a one-of-a-kind original. If the listing is unclear, contact us before ordering.

Framing and included accessories vary by artwork. Look for an explicit statement in the product description; a frame visible in a styled photograph does not by itself confirm what is included. Ask us to confirm the frame, overall dimensions and included hanging hardware if any detail is missing.

Screen settings, lighting and viewing conditions can affect how a piece appears. Interior photographs help show a possible setting; use the listed measurements to judge scale. For a closer view of an artwork or object, ask whether additional photographs or detail images are available before ordering.

Before buying, confirm the power source, voltage where applicable, plug or charging connection, mounting method, included parts and dimming controls. Magnetic mounting does not tell you how a lamp is powered or guarantee that adhesive removal will leave every wall unchanged. If a detail is missing, contact us before installation.

The current PixelCraft listings describe craft kits that require assembly and ironing. Read the individual listing for the included materials and tools, and contact us if you need the contents confirmed. These listings are marked for ages 14+; keep small pieces away from young children and follow the supplied instructions. Adult supervision is strongly recommended during ironing.

Follow the instructions for the exact item. Do not assume that all pieces are dishwasher-safe, microwave-safe, suitable for sudden temperature changes, or appropriate for a particular skin sensitivity. Where the listing does not clearly state the care requirements or material, ask us before use.

Nordic Edge is operated by Dong Sheng Guo Chuang Limited. Our business address is:
Unit 1603, 16/F, The L. Plaza
367‑375 Queen's Road Central
Sheung Wan
Hong Kong
Email customerservice@nordicedgespace.com or use our contact form for product and order enquiries.

Enter your destination at checkout to see whether it is currently supported. Availability can vary by destination and item. If your country or region is not available in the checkout selector, contact us before placing an order; we cannot confirm delivery solely from a general destination list.

Review the available shipping methods and charges at checkout for your destination and order. Free-shipping eligibility and thresholds vary by region and order value; it is not an unconditional worldwide offer. See the Shipping Policy, and contact us if a quoted rate or threshold needs clarification before payment.

The Shipping Policy lists regional transit estimates. Artwork orders require an additional 3–5 business days of preparation before dispatch. Preparation time is separate from carrier transit time; customs processing and local delivery conditions may also affect arrival. Read the current estimates before ordering.

Our Shipping Policy states that customs duties, import taxes and local clearance fees are the recipient’s responsibility. These can depend on the destination and shipment. Review the checkout information and check local requirements before ordering if you need to understand possible additional charges.

Open Track Your Order and use the tracking number or order details requested by the tracking page. If you do not have tracking information, or an update is unclear, contact us with your order number.

Contact us with your order number, tracking number and the latest tracking information. Our Shipping Policy asks that lost-shipment claims be submitted within 30 days of the estimated delivery date. Keep any carrier correspondence so we can review the issue.

Contact us as soon as possible with your order number and the change you need. We will check the order’s current status. A change or cancellation cannot be assumed once preparation or dispatch is underway; wait for confirmation before relying on an amended address or cancellation.

For eligible items, our Returns & Refund Policy asks that return requests be submitted within 14 days of receiving the order. Items must be unused, in their original packaging and include their original accessories. Read the full policy and contact us before sending anything back.

The current policy lists original paintings and original artwork, custom artwork, personalized sizes or prints, and clearance sale goods as non-returnable under the standard return process. It also excludes giclée prints and wall art showing obvious installation or use. Report damage, defects or an incorrect item separately so we can review the issue.

Keep the packaging and photograph the item, damage, shipping label and outer box. Contact us promptly with your order number and photos; the current policy asks for damage or defect reports within 48 hours of delivery. After verification, the policy provides for a free replacement or full refund without requiring a return for damaged or defective items.

Under the current policy, customers pay return shipping for non-defective returns. We cover return shipping costs for defective goods or incorrect shipments. Contact us first for the appropriate instructions.

The policy states that approved refunds are issued to the original payment method within 3–7 business days after the returned item has been received and inspected. A damage or defect claim may follow different handling where no return is required; we will confirm the next steps for that case.

Contact us for return instructions before shipping an item. Do not treat the company’s business address as a return destination unless we have specifically confirmed it for your order.

Email customerservice@nordicedgespace.com or use the contact form and include your order number for an existing order. Our customer service hours are Monday to Friday, 9:00 AM–6:00 PM (Hong Kong Time), and we aim to respond within 1–2 business days.